Ans.: Net Telephony is one of the ways to make an ISD call. A normal ISD call is made from a landline or a mobile phone. Net Telephony ISD call is made by dialing through a PC.

Ans.: No, you will not be charged ISD rates on your phone. You will charged only the following components:

• Net Telephony Tariff – by Net Telephony from Tata Indicom
• Internet Access charge - by Tata Indicom Broadband or your ISP
• PSTN charge for local ISP connectivity - by your local BSO (if you are accessing the internet through a dial-up connection

Ans.: You can call all the countries. For a complete list of countries, please click here.

Ans.: There are no hidden fees or charges. You just pay for the Net telephony call at the country rate per minute as defined in your rate plan.

Ans.: Following are the contact points for customer service:

• Email: customerservice@tatacommunications.com
  
• Customer Service Number in your city
  
• Helpdesks (where customer service numbers are not applicable)
  
• Walk in counters at Tata Communications office