Ans.: Yes, you will get one complimentary email ID with a 50 MB mail storage space for Broadband and 5Mb space for Total Internet users. You can purchase additional mail Ids. Your login Id (internet access user ID) is also the default e-mail ID.

Ans.: Tata Indicom Mail is a full-featured, e-mail system that does not include ad’s on e-mail you sent unlike other free mail service providers and also offers you free POP access at no extra charges. The webmail that lets you compose, send, receive, and manage email, including multimedia messages, from a browser. You can also create and edit a list of stored personal email addresses for regular recipients of your email. There are various filters which enable you to manage your emails better. Click here to know more on the additional features that you can avail.

Ans.: Once you have registered with Tata Indicom Broadband, you get an e-mail account. To use this mail account, you can configure an e-mail client on your machine. Your e-mail account address will be myself@vsnl.net ( in case of prepaid ) and myself@eth.net ( in case of post-paid) , where myself is the User Name you create on registering with Tata Indicom.
You can configure the following mail clients for your Tata Indicom e-mail account.
o Microsoft Outlook Express 4.0 (or) above
o Microsoft Outlook 97
o Netscape Messenger
o Eudora 5
For Pre-paid, The server settings for POP and SMTP are:
o POP3 (Incoming) Server Name: mail.vsnl.net
o SMTP (Outgoing) Server Name: smtp.vsnl.net
For Post-paid, The server settings for POP and SMTP are:
o POP3 (Incoming) Server Name: mail.eth.net
o SMTP (Outgoing) Server Name: smtp.eth.net
To know the POP and SMTP server names for accessing Tata Indicom Internet Service emails,
click here.

You can also access your Tata Indicom mail account from anywhere in the world by logging onto http://webmail.vsnl.in

Ans.: You can have a total e-mail size of maximum 10 MB including the e-mail copy and the attachment size, while sending a mail. Please note that while sending an email attachment of say 2MB size to 10 email Ids, the data sent by you will be calculated as 10 * 2 = 20 MB.

Ans.: The charges are Rs 200 for Broadband users and Rs 250 for Total Internet users, this is a yearly charge for each mailbox. The default mail box size for Broadband user is 50Mb and for Total internet users is 5Mb. You can also increase their mailbox size to an additional 75Mb. So Broadband users can have a maximum mail box size of 125 Mb and Total Internet users maximum mailbox size can be 80 Mb If you are a Pre-paid customer, you can use the value in your existing account to pay for the charges for these services. If you have a post paid plan, you will need to submit the Additional Services form, duly filled along with the charges. You can download the Additional Services form here. You can purchase up-to a maximum of 75 MB additional mail space, over and above the free limit.

Ans.: Login to the My Account section on www.tataindicombroadband.com and. You will get a Change Password option. Click on this option and then change your password. We recommend that you change your password frequently to minimize possible misuse of the account.

Ans.: Prepaid customers can click here and activate any e-mail related service For post-paid customers For availing additional E-mail Ids, you will need to fill in the Request Form for the same and pay for the additional e-mail id charge of Rs 200 p.a per email id. After the same is received by us, we shall call you to confirm the same and you can then configure the same on www.tataindicombroadband.in in the My Account section. Click on "Register paid E-mail Id" in the My Services section submit the additional e-mail Id option that you wish to create.

Ans.: The email service comes along with as part of Tata Indicom Broadband. If your primary internet access account expires, you lose your email access and thus your emails are deleted. To continue using the Tata Indicom Mail Service, renew you account. You will not be able even access your email account if your primary account is not active.

Ans.:The internet access password is the default email password. You can change the internet access password to change your email password.

Ans.: For Prepaid customers
0. Please logon to www.tataindicombroadband.in
1. Click on Forgot Password
2. You will be asked to enter your Username
3. You will have to enter your secret question and answer
4. Post verification, you will be able to reset your password.

B. For Postpaid customers
If you have created a Secret Question and Answer,
1. Please logon to www.tataindicombroadband.in
2. Click on Forgot Password
3. You will be asked to enter your Username
4. You will have to enter your secret question and answer
5. Post verification, you will be able to reset your password.
If you have not created a Secret Question and Answer,
Please call customer service in your city and they will reset your password.