Ans.: Yes. We have this all new feature that allows you to upgrade your Tata Indicom Total internet account to Tata Indicom Broadband. You would need to have sufficient balance (min Rs. 300) for that. You would however, first need to get a broadband connection installed in your premise. This feature is currently available for only customers taking up prepaid plans.

The key benefits are: Your Total Internet account balance will get carried forward to your Broadband account. Your email id remains the same. You can continue to enjoy the Total Internet features on the Broadband account. Please note that this facility is currently not available for Total Internet customers with eth.net ID's.

Ans.: For the list of cities where this is possible click here .

Ans.: You need a minimum balance of Rs.300 in your Total Internet account to move to a Tata Indicom Broadband account.

Ans.: You can move to any Tata Indicom Broadband plan. You will have the validity of the Tata Indicom Broadband plan from the day you move to a Broadband account. The rate per unit of the plan that you choose will apply.

Each Broadband plan has a value per day associated with the it. The value per day is used to arrive at the effective validity of your migrated plan. The rate per unit will be as per the plan chosen by you.

Ans.: Each Broadband plan has a value per day associated with it. The value per day is used to arrive at the new validity of your migrated plan. For example, if you have Rs.500 in your Total Internet account and you are migrating to a plan with a value per day of Rs. 25. Then your new validity will be 20 days. The earlier validity is of not relevant post the migration.

Ans.: The Tata Indicom Broadband account has inbuilt dial-up which can be used as a backup or when you are traveling. But you cannot go back to a Total Internet plan post the upgrade.

Ans.: Yes. The Tata Indicom Broadband account has inbuilt dial-up which can be used as a backup or when you are traveling from your telephone line using your dial up modem. The rate per unit will be as per the current broadband plan and not the earlier Total Internet plan.

Ans.: Yes.

If you are availing of additional mail box space or mail IDs in your Total Internet account, this will get carried forward to your Broadband account and the Charges will be as under:

Charges per additional E-mail Id of 50 MB mailbox space (in Rs per annum)	200
Charges for additional Mail box space (in Rs per MB per month)	2

Ans.:No. Post the migration; you can renew the account only with a Tata Indicom Broadband value pack.

Ans.: Yes. All the earlier details will be available. Please ensure that you log on to the My Account section on www.tataindicombroadband.com instead of www.tataindicomtotalinternet.in.

Ans.: Yes.