Ans.: Any computer connected to the internet is vulnerable to virus and hack attacks. Even while surfing the internet, your computer can unwittingly get infected with some spyware, malicious software which can steal your data. Frequently this leads to slow speed, and the hours that you have purchased, get over soon as without your knowledge, the spyware on your PC is using the internet connection to send and receive data.

Hence VSNL is promoting this service to our subscribers, to assure you of safe surfing and at high speeds.

Ans.: At present we have 2 plans:

1. A monthly plan which will cost you Rs.50 per month plus taxes @ 10.20%. so your bill will come to Rs.55.10 per month.
2. The yearly plan will cost you Rs. 500 plus taxes @ 10.20%. So your total bill will come to Rs. 551.00.

This is a special discount for VSNL subscribers only from the Rs.2500 which Trend retails in the market. You can subscribe by going to the PC Security page on the Tata Indicom Broadband portal and signing up.

For Pre-paid subscribers, the total will be deducted from the balance left and for post paid subscribers, the same will be added to your next monthly bill.

Ans.: On subscription to this service, you will receive the Trend Pc-cillin 2005 Internet Security software package.

Depending on your subscription plan, monthly/yearly, you will be entitled free virus signature updates, new virus alerts, anti-spy ware signature alerts and any updates to the software for the period of the subscription .

Ans.: Currently this service is available only for both broadband and dial-up subscribers.

Ans.: Yes, you can buy multiple licenses, during buying any one license, please check the Buy Multiple Licenses box, this will enable you to come back to the same page after buying a license. You will have to repeat this as many times as the licenses you need.

Ans.: The Auto Renew option if ticked during purchase will ensure that your subscription gets automatically renewed every month as soon as your subscription ends.

If you want to manually renew your subscription, please leave this box unchecked.

This is for your convenience as you do not need to remember and renew every month.

Ans.: Yes, you will be charged for the download, we suggest that you use a download accelerator software so that you do not have broken downloads.

Ans.: We suggest that you use a download accelerator to download the software. You can find many at www.download.com. We recommend Internet Download Accelerator. However you can use any other download accelerator that you prefer.

Ans.:We will soon introduce an option to order a CD containing the software. Till then you will need to download the software from our site.

Ans.: We are providing this service to you at over 90% discount. Hence we cannot offer any refunds at these low prices.

Ans.: You can cancel at any time you prefer. The cancellation policy is that you will not receive any refunds.

Please uninstall the Trend Pc-cillin software from your machine. You will not be able to download any updates after cancellation.