Ans.: You can buy the Tata Indicom Broadband renewal pack from any of the following sources

• Your Local Cable Operator (Tata Indicom Channel Partner)
  
• By Placing an order at the Customer Service no. in your city
  
• By ordering online

Ans.:

• Click on Tata Indicom Broadband Manager
  
• User 'register@mail.vsnl.com' as Username and 'register' as password to log on to the Internet.
  
• You will be able to access www.tataindicombroadband.com by logging from this Username
  
• Click on renew on the page to either buy a pack online or register an existing Broadband renewal pack.
  
• Your existing balance will be carried forward post renewal.

Ans.:

You can renew your broadband account online through 3 simple steps:

1. Choose a Broadband Pack: Logon to www.tataindicombroadband.in, click on the renew tab, choose the online renewal option and choose the Broadband renewal pack you want to renew your broadband account with.
2. Enter Credit Card/ Bank Account details and confirm payment: Once you have chosen a broadband renewal pack, choose the credit card/ net banking option, enter the required details and make the payment.
3. Renew your Broadband Account: Once the payment has been accepted, your broadband account will get automatically renewed.

 
To ensure that your credit card online transaction is secure, we support the Verified by VISA and MasterCard SecureCode security service. And our payment gateway has been certified by VeriSign.

Ans.:

Verified by VISA (VbV) and MasterCard SecureCode (MSC) are simple ways to make online credit card transactions more safe and secure. Both require the cardholder to register and create a password, which is used at time of an online transaction

The card holder can register for Verified by VISA / MasterCard SecureCode either at:

• The credit card issuing bank’s website, OR
• At a VbV / MSC enabled payment gateway, at time of completing a transaction

Ans.: For an update list of accepted banks, please click here

Ans.: No, the welcome kit does not have any value for use. You need to buy the 'Broadband Renewal Kit' for renewal.

Ans.: We will send you renewal reminders on your vsnl.net email ID and the alternate email ID when your account is due for renewal. You can also check your account balance online.

Ans.: Smart Renewal is a feature that allows you to renew in advance i.e. before the expiry of your current validity/ value, without losing out on your current validity. When you do a Smart Renewal, the new plan is not activated immediately. Instead it goes into a queue and will be activated only when the current plan expires (due to value or validity). Thus, even if you renew in advance, you do not lose out on any validity, as your renewal pack will only come in to effect once your current validity/ value finishes. You can have as many renewal packs in your Smart Renewal queue as you want to.

Ans.: Apart from the fact that you get full extension of your current validity, you will also enjoy uninterrupted internet connectivity, as you do not have to wait till the expiry of your current pack to renew again. You can have as many renewal packs in your Smart Renewal queue as you want to, hence offering you utmost convenience

Ans.: All renewals on default will be on Smart Renewals. However if you need to activate your renewal pack immediately, you can do so. While renewing your account, pls click on the immediate renewal option. This will show you the 2 options that are currently seen: Option 1 - to top up your existing plan and continue with the existing rate per unit and validity. Option 2 - to immediately activate the new plan with the new validity!

Ans.:If you already have a plan in queue, you can do a Smart Renewal. This plan too will go and sit in your smart renewal queue. So, you will have 2 renewal plans in queue which will come into effect one after the other in the order in which they have been renewed.

Ans.: Log into ‘My Account’ – My Tariff Plan – Renewal Queue. All the plans in your smart renewal queue will be displayed

Ans.: If sufficient balance is not available in your current plan, our system will check the Smart Renewal plan in the queue and deduct the amount from it. The Smart Renewal plan will come into effect immediately with the validity assigned to it.