Ans.:

• For new customer installed between the 1st and 10th of the month:
  1. Your bill will be dated 11th of the month and will include
     1. Advance monthly rental for the period 11th of this month to the 10th of the next month.
     2. For volume-based and time-based customers, Usage charges for the period 11th of the last month to 10th of this month. ( If over and above the plan limit)
     3. Charges for content services, if any
• Customer installed between the 11th and 20th of the month:
  1. Your bill will be dated 21st of the month and will include
     1. Advance monthly rental for the period 21st of this month to the 20th of the next month.
     2. For volume-based and time-based customers, Usage charges for the period 21st of the last month to 20th of this month. ( If over and above the plan limit)
     3. Charges for content services, if any
• Customer installed between the 21st and end of the month:
  1. Your bill will be dated 1st of the month and will include
     1. Advance monthly rental for the period 1st of this month to the end of this month.
     2. For volume-based and time-based customers, Usage charges for the period 1st of the last month to the end of last month. ( If over and above the plan limit)
     3. Charges for content services, if any

Ans.: The bill will be sent by email to your Tata Indicom Mail ID. If you wish to receive it at an alternate ID, do provide us with the alternate ID , you will receive your Bill on the alternate ID too, from the next month.

You can also log onto www.tataindicombroadband.in and log on to the my account section where you can view details of your bill.

Ans.: The due date is 15 days from the date of the bill.

Bill Dated	Due date
1st of the month	16th of the month
11th of the month	26th of the month
21st of the month	6th of the month

Ans.: You will have to use the monthly allotted free traffic or usage within that month itself. To avoid any unutilized usage, we request you to choose a plan that suits your requirements.

Ans.: You will be billed for Monthly Charges even if your monthly Data traffic or the total time spent on the Internet for the month is Zero.

Ans.: Your Tata Indicom Broadband bill has been designed such that it is simple to read and all the charges are reflected clearly such that there are no hidden costs anywhere. Click here for details on how to read your Bill.

Ans.: We have introduced the Ebill to make it more convenient for our customers. No more receiving bills late. However, if you still wish to receive a physical bill, you will be charged a nominal amount of Rs.50 for the same. To place your request for a physical bill, please write to customerservice@tatacommunications.com or call the Customer Service number in your city.

Ans.: If you have been installed in between a billing cycle, the rental from that date of your installation to the billing cycle date is charged on a pro-rata basis –

that is, only for the number of days you were active. For e.g If you have been installed on 5th of the month, your bill dated 11th of the month will contain rental charges for 6 days –

from 5th till the 10th of the month.

Ans.: The monthly rental of the plan that you are in, for the coming month is collected in TOP advance as per the policy of the company.

However since the time for making payment of the bill is 15 days, rentals are effectively collected 15 days in advance only.

Any usage charges over and above the monthly rental as well as charges for content services etc. are billed in the next bill.

Ans.: You can deposit your Tata Indicom Broadband Postpaid bill Cheque/DD payments at any ICICI Bank ATM dropbox or at a Skypak dropbox closest to you.

You can also drop your payment at our bill collection centre between 9 am to 4 pm from Monday to Saturday or post the same to the address in your city.

For details of the locations of ICICI Bank ATM drop-boxes, Skypak dropboxes, bill collection centres, you can log in to http://www.tataindicombroadband.in/easypayments.html.