Ans.: You can change your existing CPE i.e. if you have a USB Modem as the existing CPE you can change to a Router. You will be required to pay a one time CPE change fees.

Ans.:

	DSL USB	DSL Router	Ethernet
DSL USB	NA	50% of prevailing Installation Charges	Prevailing Installation Charges
DSL Router	NA	NA	Prevailing Installation Charges
Ethernet	NA	Prevailing Installation Charges	NA

Ans.: The DSL Router is provided to you on an "Operative lease" basis and is the property of Tata Communications. The DSL Router has to be returned back to Tata Communications in case you wish to terminate the connection.

Ans.: Yes. You can change from one post-paid plan to any other post-paid plan. You will NOT be required to pay any Plan change fee for changing to a new Post-paid plan You can request for a plan change by logging onto the My Account section. The plan change will come into effect from the next billing cycle.

Ans.: If you wish to be re-activated, you need to pay reconnection fees of Rs 100/- in addition to the outstanding amount payable. (Service Tax will be applicable on the reconnection fees.)

Ans.: You may shift your connection to a new location if the new location is confirmed as feasible by Tata Indicom Broadband. You will have to pay a One-time Shifting charge.

Please call the customer service number in your city to request for a shift of location. Once the feasibility of the new location is confirmed, you will need to submit the Shift of Location form , duly filled along with the charges.

You can download the Additional Services form here.